Privacy Policy

We, at Nandhana Foods Private Limited (“Company“/”we“) are committed towards protecting personal information and/or sensitive personal data of the users of our website and strive to maintain their personal information.

This Privacy Policy governs the manner in which the Company and its third parties collect, use, maintain and/or disclose information collected from users (each, a “User“) of this website https://nandhanarestaurants.com. 

1. DEFINITION

   “Personal information”  means any data about an individual who is identifiable by or in relation to such data.

2. HOW WE COLLECT PERSONAL INFORMATION

The Company collects the following Personal Information for the purposes set out herein:  

1. Name,

2. mailing address,

3. phone number,

   each, for the purpose of fulfilment of orders made on our Site;

Users can always refuse to supply Personal Information, except that it may prevent them from engaging in certain Site related activities, such as our capacity to fulfil the purposes for which such Personal Information was sought by the Company.

Web browser cookies: Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert the user when cookies are being sent. [If they do so, to the extent that such cookies are essential to the delivery of services by the User through the Site, users may please note that some parts of the Site may not function properly.] 

3. HOW WE USE COLLECTED PERSONAL INFORMATION

The Company may collect and use, Users’ Personal Information for the following purposes:

1. To improve customer service: Information users provide helps us respond to their service requests and support needs more efficiently.

2. To personalize user experience: We may use information in the aggregate to understand how our Users as a group, use the services and resources provided on our Site.
3. To improve our Site: We may use feedback that users provide to improve our products and services.
4. To send periodic updates: We may use the user’s email address to send information and updates pertaining to their orders, or send them newsletters or updates, if they have subscribed to them. It may also be used to respond to their inquiries, questions, and/or other requests.
5. Internal Use: We may use the information for internal assessments, measures, operations, and related activities and maintain internal records.

4. HOW WE PROTECT USER’S PERSONAL INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures, in accordance with applicable laws, to protect against unauthorized access, alteration, disclosure or destruction of user’s Personal Information, provided and stored on our Site.

5. SHARING USER’S PERSONAL INFORMATION

We do not sell, trade, or rent User’s Personal Information to others. We do not share generic aggregated demographic information without reference or reliance on any Personal Information regarding visitors and User’s with our business partners, trusted affiliates and advertisers.

6. DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION

   1. Authorized Third Parties

      We may transfer User’s Personal Information collected, stored, processed by us to any other entity or organization only in case it is necessary for providing services to the User. This may also include sharing of aggregated information with them, for them to understand our environment and consequently, provide the user with better services.

      While sharing user’s Personal Information with the above mentioned third parties, adequate measures in accordance with applicable laws, shall be taken to ensure that reasonable security practices are followed at the third party.

   2. Government Agencies

      We may also share user’s Personal Information with Government agencies or other authorized law enforcement agencies mandated under law or by a court order to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.

7. SECURITY PRACTICES AND PROCEDURES

We are committed to ensure that user’s information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We adopt reasonable security practices and procedures, in accordance with applicable laws.

Internet: We strive to ensure the security of user’s Personal Information & hence maintain reasonable security of our internet connections, in order to protect user’s Personal Information against hacking and virus dissemination. However, for reasons outside of our control, security risks may still arise. Any Personal Information transmitted to us will therefore be User’s own risk. 

8. CHANGES TO THIS PRIVACY POLICY

The Company has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. The user acknowledges and agree that it is the user’s responsibility to review this Privacy Policy periodically and become aware of modifications. 

9. USER’S ACCEPTANCE OF THESE TERMS

   By checking the consent box set out at instances where User Personal Information may be collected, the User signifies his/her acceptance of this Privacy Policy. If the User does not agree to this Policy, please do not accept the terms of this Privacy Policy through the consent box. 

10. GRIEVANCE REDRESSAL MECHANISM 

1. 1. In case of any grievance kindly contact customerservices@nandhanahotels.com at the below mentioned contact details:

      Phone Number : 9845207677

      E-mail : customerservices@nandhanahotels.com

      Office Address : 7, 4th Block, 100ft Road Koramangala, Bangalore, Karnataka 560034 

   2. The grievance / concern will be acknowledged within 48 working hours of receipt of the same.

   3. The grievance / concern will be redressed within one month from the date of receipt of the Complaint.

11. RESTRICTION, CORRECTION OR DELETION OF PESONAL INFORMATION.

If any user has any questions and feedback about this Privacy Policy, the practices of this Site, or User’s dealings with this Site, please contact us at through our grievance redressal mechanism as set out above, and at the above mentioned address. We will strive to address User’s feedback and concerns in a timely and effective manner.  

User may choose to restrict the collection or use of User’s Personal Information in the following ways: 

1. Whenever User is asked to fill in a form on the Site, look for the box that user can click to indicate that User does not want the information to be used by anybody for direct marketing purposes. If user has previously agreed to us using user’s Personal Information for direct marketing purposes, user may change his/her mind at any time by writing to or emailing us at  customerservices@nandhanahotels.com. We will not sell, distribute or lease user’s personal information to third parties unless we have the user’s permission or are required by law to do so. 

2. If user would like a copy of the information held by us, we request the User to please drop a mail to customerservices@nandhanahotels.com.

3. If user believes that any information being held by us, is incorrect or incomplete, we request the user to please write to or email us as soon as possible, at the above address. We will promptly (within 14 working days) correct any information found to be incorrect. 

4. If user believes that any information, being held by us, is to be deleted, we request the user to please write to or email us as soon as possible, at the above address. We will promptly delete such information.